• We accept returns for a period of 15 days from purchase (both in store and online purchases)
• The product must be returned in new condition with sales receipt.
• We will reimburse (less any original shipping fees) on the method or payment that was used to pay. We do not refund any shipping costs.
• Shipped orders: customer is responsible for shipping fees to send the item back to us.
• Liquidation, clearance, used and blem (small imperfections) item sales are final « as is, where is”. We will not accept returns, exchanges or credit.
• Product information such as images and descriptions may vary slightly from the actual product. In the case of used and blem products, the color may not be accurate as we do not track colours for these sorts of products. Please contact the store directly if you require this information. (web@boutiqueborealdesign.com)
• We reserve the right to refuse/cancel any order for whatever reason. You will then be refunded immediately.

FREE SHIPPING ON ORDERS OVER $200

• On orders of $200 or more, before taxes
• Offer limited to web orders shipped Standard Post within Canada.
• Your order has to meet Canada Post size and weight requirements. Oversize items, such as kayaks will not qualify for free shipping.
• Orders under $200 sent via Standard Post within Canada are $15.00.

FREE IN-STORE PICKUP

Pickup your order in our store for free shipping. Some conditions apply:

• Orders can be picked up for free even on oversized items. The pickup address is 3600 1st Street, suite 40, St-hubert, Quebec, Canada, J3Y8Y5
• We offer limited tracking for in-store pickup orders.

Usually goods will be ready to pickup within 3 working days of your order. You can show up before but you may need to wait. We will email you when your order is ready for pickup and you will need to bring picture ID to collect your parcel. For more information on the status of an in-store pickup order, please contact the store directly. 

SHIPPING WITHIN CANADA

Orders are sent via Standard Post unless otherwise specified. Applicable provincial and federal taxes are applied when your order is processed according to where the item will be shipped. Most orders are shipped from St-Hubert, QC and take one to two business days to process, in addition to the delivery times shown. Isolated and rural areas may take longer. Please allow 2-12 days to receive your goods.

SHIPPING RESTRICTIONS

Shipping restrictions may apply to certain products and destinations. These restrictions include regional distribution agreements, hazardous or over-sized products.