• We accept returns for a period of 15 days from purchase.
• The product must be returned in new condition with receipt.
• We will reimburse on the method or payment that was used to pay.
• Customer is responsible for shipping the item back to us. In store returns are free.
• Product information such as images and descriptions may vary slightly from the actual product. In the case of used and blem products, the color may not be accurate as we do not track colors for these sorts of products. Please contact the store directly if you require this information. (mtl@boutiqueborealdesign.com)
• We reserve the right to refuse/cancel any order for whatever reason. You will then be refunded immediately.
• Clearance items are sold « as is, where is” with no possibility of return or refund.
• When picking up rental kayaks, you will need to accept our release of liability and we will put a hold on your credit card to ensure the return of the kayak.
• All sales of liquidation, used and blem products are final “as is, where is”. We will not accept returns, exchanges or credit.

FREE SHIPPING ON ORDERS OVER $100

• On orders of $100 or more, before taxes
• Offer limited to web orders shipped Standard Post within Canada.
• Your order has to meet Canada Post size and weight requirements. Oversize items, such as kayaks will not qualify for free shipping.
• Orders under $100 sent via Standard Post within Canada are $9.99.

FREE IN-STORE PICKUP

Pickup your order in our store for free shipping. Some conditions apply:

• Orders can be picked up for free even on oversized items. The pickup address is 3600 1st Street, suite 40, St-hubert, Quebec, Canada, J3Y8Y5
• We offer limited tracking for in-store pickup orders.

Usually goods will be ready to pickup within 2 working days of your order. You can show up before but you may need to wait. We will email you when your order is ready for pickup and you will need to bring picture ID to collect your parcel. For more information on the status of an in-store pickup order, please contact the store directly. 

PICKUP AT DESIGNATED DROP SPOT

In order to be able to reduce shipping costs on oversized items, we are offering to consolidate deliveries in order to keep shipping affordable to our clients. Please see at checkout for available locations and pickup times. Some conditions apply:

• Orders can be picked up for free even on oversized items
• It is important that you show up on time with the proper equipment to be able to transport your goods from the pickup spot.
• Please also note that we may not be able to help you load the products onto your vehicle if there are to many products to deliver.
• If you miss the appointment, we canot guarantee the next time we would be doing another delivery in the area and you may need to pickup at our St-hubert store.
• Missed pickup appointments will be charged 49.99$ plus applicable taxes.

SHIPPING WITHIN CANADA

Orders are sent via Standard Post unless otherwise specified. Applicable provincial and federal taxes are applied when your order is processed according to where the item will be shipped. Most orders are shipped from St-Hubert, QC and take one to two business days to process, in addition to the delivery times shown. Isolated and rural areas may take longer. Please allow 2-12 days to receive your goods.

SHIPPING RESTRICTIONS

Shipping restrictions may apply to certain products and destinations. These restrictions include regional distribution agreements, hazardous or over-sized products.